Java Developer/Support Engineer

Information Technology | Palo Alto, CA

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Java Developer/Support Engineer
Pivotal Global Support Services (GSS) is a dynamic and agile organization within Pivotal, a cutting-edge and pre-IPO company started by industry leaders EMC, VMware and General Electric. GSS provides commercial support to our Data, Application and Cloud products and solutions to IT and developer communities in Fortune 1000 companies.  We are looking for candidates with hands on industry development experience; deep knowledge in Spring, Java, and rich web application development.  As Pivotal continues to vigorously build out the product portfolio and offerings, you will be immersed in the most exciting time of the company’s history and vast opportunities to grow and learn about the PaaS paradigm.

·       Apply advanced and in-depth knowledge to analyze, diagnose, replicate, troubleshoot and resolve standard to highly complex technical customer reported issues around Spring, RabbitMQ and other Cloud technologies
·       Take ownership, manage and maintain up-to-date status on all supported requests
·       Assist and mentor junior staff in team to resolve complex issues
·       Escalate unresolved issues that require more in-depth knowledge to engineering in a timely manner
·       Report and submit product defects in the bug tracking system
·       Create and peer review new knowledgebase articles
·       Provide after business hour support on a rotation basis
·       Subject Matter Expert and technical lead on 1 or more products and/or OpenSource projects
·       Sharing all acquired knowledge within and cross teams
·       As SME, represent team to drive product quality and processes on responsible technology areas
·       Participate and contribute product support readiness review processes
·       Bachelor’s degree in Computer Science or related field of studies
·       Strong analytical, troubleshooting, and problem solving skills
·       5+ years industry experience in software development, developer support or similar working discipline
·       Strong hands-on Java programming skills
·       Hands on programming experience with Spring technology
·       Familiar with messaging and distributed systems is preferred

·       Familiar with Erlang, GO programming languages and cloud infrastructures is a plus

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