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Bazaarvoice
London, United Kingdom
Full-Time |
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Location: London, UK
Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Brief Description
Client Success Directors are online strategists who consult with our clients to develop measurable joint marketing programs that meet the business objectives of our clients. It is a proactive and demanding role, requiring strategic planning skills and the ability to deliver value-based messaging to facilitate client action.
Description
Client Success Directors own the long-term relationship with our clients, and are motivated by client retention, providing business solutions and identifying opportunities to extend products and services into the client account. Please carefully evaluate the strength of your client relationship skills and past experience with this in mind before applying.
- Develop and own the client relationship through phone, web meetings, email and on-site travel
- Develop and share marketing best practices to drive UGC submission volume and adoption of new Bazaarvoice products and services
- Consult with clients on marketing strategies to promote and leverage customer-generated content for their websites and other channels (online and offline)
- Consult with clients to define key ROI measurement metrics that align to the marketing strategies and plans
- Provide partnership support, project management and tactical assistance for the execution of client marketing promotions
- Advocate internally for client needs within Bazaarvoice
Requirements
Candidates for this position have account management or consulting experience, extensive online experience, and meet all of the following requirements:
- Bachelors degree and a minimum of 5 years work experience in a client services/relationship role
- Demonstrated experience with ecommerce and web 2.0 technologies
- Industry experience in any of the following: retail, manufacturing, consumer electronics, CPG, media or financial services
- Outstanding oral and written communication skills
- Presentation (MS Powerpoint) and public speaking experience (executive level audience)
- Positive, self-starter attitude with desire to exceed client expectations and ability to work extended hours when required
- Attention to detail, highly organized, with an absolute focus on quality of work
- Able to travel up to 25%
- Authorization to work in the EU
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