Reviews Administrator

Responsibilities will include, but are not limited to:
 

• Ensure traveler generated review content complies with guidelines prior to publication on websites that utilize HomeAway traveler review services
• Monitor worldwide review moderation team to ensure traveler reviews are screened with a high level of efficiency, accuracy, and consistency   
• Serve as an escalation resource for worldwide moderation team to clarify policies, suggest new/revised policies, and ensure uniform application of the policies
• Work closely with HomeAway Legal team to ensure review policies and procedures meet legal requirements
• Develop and monitor key metrics for the day-today execution of the reviews program 
• Organize and execute bi-weekly meetings with worldwide review moderation team to evaluate conformance with review moderation SLAs, monitor status of review software bugs/enhancements, and identify and communicate potential policy/guidelines issues or refinements
• Suggest new or enhanced product features and/or messaging to improve the conversion of reviews, improve moderation efficiencies, and drive further engagement of the reviews program among travelers and owners
• Maintain detailed documentation of review software bugs & enhancement requests to be communicated with Traveler PM   

 
Candidate Profile
 
To be considered for the position, the candidate be a self-starter with strong verbal and written communication skills, a passion for quality and consistency, and a strong attention to detail.
 
Qualifications
 

• Must have solid understanding of workflow-based systems
• Excellent verbal and written communication skills
• Must work well with others and be comfortable working on a global team
• Self-starter, must be able to work with minimum supervision
• Preferred: Experience with moderation and/or management of user generated such as product reviews or customer reviews