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Customer Service | San Francisco, CA, United States
Strava’s support team is looking for a talented individual to join us in our mission to provide technical support as it relates to the product as well as assistance with mobile application, device-specific, and file upload troubleshooting.
Responsibilities:
- Passion for finding solutions and being the “voice” of the user.
- Produce a consistent number of responses to our users on a daily basis that are high in both volume and quality.
- Monitor user forums and point users to the appropriate support channel.
- Monitor social media communications from users (e.g. Facebook, Twitter).
- Create bug reports, track updates, and communicate results to the team.
- Create knowledge base articles, standard responses, and any other customer-facing updates.
- Communicate trends based on user feedback and feature requests.
About you:
- You are based in the SF-Bay Area and look forward to working in our SF (SOMA) office.
- You are energetic with great time management skills.
- You enjoy the challenge of helping our users and are capable of providing awesome customer support for an online audience that is growing exponentially.
- You have a strong and demonstrated passion for running or another endurance sport and connect personally with Strava’s mission to motivate and entertain the global community of athletes.
- You are able to work a Sunday through Thursday work week.
Specific requirements:
- 3+ years of experience providing online customer support
Preference given to candidates with:
- Quality assurance/Beta testing experience
- Technical documentation background
- Mobile application support experience
- Familiarity with BBEdit and file formats (e.g. .gpx, .fit, .tcx, .pwx, etc.)
- Familiarity with Strava-supported Garmin devices
- Previous experience with Zendesk and JIRA
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