CallSocket

Customer Sales Associate

Customer Service | Oakland, CA, United States

Eager to be on the ground floor of something amazing? We're looking for smart Customer Sales Associate and sales-savvy people who are very comfortable on the phone supporting our customers during their decision-making and servicing processes. A background in an industry such as online education, home security sales, insurance sales, mortgage sales, financial planning or any industry where one-on-one consulting is important is an asset.

Responsibilities


  • Provide above and beyond customer sale and service that delivers
  • Use your confidence, our process, trained product knowledge, listening and persuasive skills to understand and successfully communicate with each customer
  • Place customer orders with the highest regard to consumer satisfaction and experience
  • Requires strong interpersonal, sales and servicing skills and excellent communication with a varied population. This role also requires an outgoing personality that thrives in a fast paced, production-oriented environment
  • Personable, open to learning, collaborate well with others and have a positive attitude, and are more apt to say 'yes' or 'we'll try' (rather than 'no' or 'that's impossible') will be at the top of our list

Requirements

  • Excellent phone skills -- ability to build rapport and engage clients while not being rude or pushy
  • Extremely flexible and enjoy a 'startup' mentality and environment that changes day to day.
  • Excellent verbal and written skills.
  • Computer savvy
  • 3+ years call center experience
  • 2+ Consumer goods retail experience is a plus
  • High School diploma required; college degree preferred
  • Detail oriented with superior time-management skills, while responding well to team or corporate goals
  • Able to work under pressure and handle stressful situations