IT Manager

Engineering | Toronto, Ontario, Canada

Level:  Intermediate (3-6 yrs providing  servers, desktops, and network technical support)

Main Skills: IT specialist in a distributed Unix/Linux environment (priority given to Ubuntu), and Desktop Support.

A Rare Opportunity...

Are you ready for the most exciting and challenging opportunity of your career? Do you live and breathe growth? Are you a builder who thrives on making vision a reality? Then it’s time to join Wishabi!

We’re looking for the best to join 'quite possibly the best team in the world' as we continue to deliver the technologies that disrupt the $18B print flyer market and connect Retailers closer to their customers. If you want to take on these challenges and be a part of a dynamic engineering team, then it’s time to join Wishabi!

We maintain a casual work environment, but the pace and performance of what we do is anything but – we work hard to deliver the ultimate experience for our customers.  If you want to take on these challenges and work on a diverse team with Canada’s best and brightest, then it’s time to join Wishabi.

Why Join Wishabi?

Wishabi is a well-funded, venture-backed tech company. We build innovative technologies to help retailers move beyond the 9 billion paper flyers left on doorsteps each week. Our platform provides the most advanced user experience, targeted distribution and consumer intelligence for online flyers. Major North American retailers like Walmart, Target, Macy’s, Sears and Home Depot currently use Wishabi’s technology.

Wishabi drives distribution through partnerships with some of the most prominent media entities in the world, such as MSN, AOL, The Boston Globe, PostMedia, Bell Media, Chicago Tribune and LA Times, collectively reaching hundreds of millions of consumers monthly. Wishabi also operates Flipp
http://www.flipp.com, a leading consumer shopping app in both the Canadian and US markets.

If you love complex challenges and working in a high energy, fast-paced, fun environment with a passionate team, then Wishabi is the place to be. We’re a dedicated and outgoing group that’s more like a family. We love what we do and we have fun doing it!

Who We’re Looking For

As a key member of the Wishabi team, you will be responsible for supporting all development and production environments.  Someone who can work closely with our different engineering teams, QA, Partner Technology and Product Management team to support and maintain our infrastructure that runs the next generation of the digital shopping experience.  Our applications run on the cloud with Amazon Web Services (AWS), experience in AWS would be beneficial.

All our engineering team members are great communicators and it feels like a tight-knit family when you come to work.  We are looking for someone who’s great at building relationships with different teams in a highly dynamic environment, as well as a commitment to serving the needs of our customers.

Your Accountability & Duties

  • Your role will have a focus on : System Administration will be (80%) and we’ll help you grow your skills on the Developer Operations (DevOps) side (20% - see our ‘Nice to Haves’ List)

  • You’ll be joining our Infrastructure team supporting all of Wishabi including Engineering

  • Your role is to Provide technical support for servers, desktops (Windows and Macbook Administration, Mobile Phone Administration is a nice to have) and network connectivity

  • Taking care of all hardware issues and acting quickly to resolve them (including AWS)

  • Support, maintain and continually improve virtualization infrastructure in a rapidly growing, distributed environment - This includes tracking costs, monitoring usage, and creating backups

  • Document any changes to our infrastructure

  • Solving difficult challenges, finding more efficient ways to build infrastructure and working as a team to roll out new versions are just some of the daily activities you’ll encounter

  • Ability to manage multiple cases at once and keep your team updated on what’s going on

  • Working within an Agile environment, we pride ourselves on quickly innovating and improving our systems, so we can serve our retail clients better

  • Learning new technology. We are doing things that haven’t been done in the market, sometimes that means learning new ways to solve interesting problems - being efficient, scalable and well thought out system decisions are high on our list

  • Debug problems and implement fixes in a timely manner

  • Assist our Engineering team in resolving internal and external customer related problems

  • We move quickly, so if you’re keen, we will introduce you to new projects and areas

What You Bring to the Team

We only work with the best and brightest. You’ll be joining a multi-disciplinary team, working closely with many teams. We’re looking for people possessing the following traits and skills:

  • Bachelor’s degree from a Technical program

  • 2+ years of supporting development and production environments

  • 4+ years supporting Microsoft Windows 7+, Microsoft Office 2010+, Networking and security hardware including Cisco

  • Knowledge in backup/restore operations

  • Knowledge of implementation, troubleshooting, and performance tuning of virtual development environments

  • Able to learn quickly and easily adapt to a wide variety of technical challenges

  • Excellent communication skills - you have a way with words & can connect easily with others

  • You take a leadership role on tasks assigned to you and work really well as part of a team

  • Highly organized time management skills - you’re able to juggle multiple priorities at once

  • A passion for constant improvement - always looking to do things better (both personally, as part of a team and for the company)

  • A problem solver with a positive attitude and excellent relationship management skills

  • You’re a self-starter, highly effective working independently and within a team

Nice to Haves:

  • Previous exposure to Ruby on Rails and Relational Databases (preferably MySQL)

  • Familiarity with Agile methodologies and tools like Jira and Confluence

  • Maintain version control systems like Git for our Developers

  • Unix command line shell scripting

  • Managing IT infrastructure monitoring tools like Nagios

  • Event and Log Management Tools like Elasticsearch and logstash

This is a great opportunity for the right candidate to work in a fun, open and friendly environment with energetic and passionate people who love what they do.

Awesome Total Rewards

Wishabi has a fun, friendly and open culture that promotes excellence. We love working with great people to build an amazing business. If you have a work hard, play hard personality, you will love working at our company. Some of the benefits of working at Wishabi include:

  • Stock Options

  • Comprehensive Medical and Dental Plans

  • Goodlife Gym Membership

  • Company Lunches on Friday

  • Flexible Hours and Work Environment

  • Laptop and Cell Phone Provided

  • Fully Stocked Kitchen

  • Lots of Team Events and Socials