Production Support Engineer
Technology - Systems Engineering | Redwood City, CA, United States

Job Description
The candidate will be responsible for the deployment, monitoring, maintenance and support of the HeartFlow web-based products including hardware and software components.  The candidate will provide frontline support to our internal customers and will collaborate with Customer Support to provide support to our external customers.  The candidate will participate actively in process automation as well as in the improvements of our monitoring, provisioning and configuration systems.  He or she will interact closely with the software and system engineers to troubleshoot and improve our products.

Job Responsibilities
  • Deployment, monitoring, maintenance and support of HeartFlow web-based products including hardware and software components
  • Comply with and improve HeartFlow standard operation procedures and work instructions
  • Troubleshoot and resolve product non-conformance issues in collaboration with production and engineering personal
  • Design and implement process automation
  • On call to answer urgent customer or production needs

Skills Needed
  • Knowledge of Linux operating systems including installation, configuration, OS hardening, package management, etc…
  • Python and shell programming
  • Communication skills to plan and report status of efforts to end users and management
  • Ability to understand and configure infrastructure technologies, hardware and software, including servers, routers, switches, firewalls, and load balancers  
  • Knowledge of virtualization technologies
  • SQL scripting
  • Prior experience working in the health care industry or a regulated environment
Educational Requirements & Work Experience
  • B.Eng or B.S. in Computer Science preferred
  • 3+ years of experience as a support engineer for a web-based product(s) including hardware and software components
About HeartFlow:   
HeartFlow is an exciting new revolutionary, VC-backed, medical device software start-up in Redwood City that has received international recognition for reaching exceptional strides in healthcare innovation. We are dedicated to changing cardiovascular healthcare through improvement in the accuracy of non-invasive diagnostic imaging. HeartFlow operates a service business that processes Computed Tomographic (CT) imaging to generate 3D models of patients’ coronary arteries for physicians’ use.
HeartFlow, Inc. is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.