Operations | Seattle, WA, United States
Position Title: Logistics Director
Classification: Full-time, FLSA Exempt
Compensation: Competitive salary commensurate with experience
Excellent Benefit Package
Job Location: Seattle, Washington
The SEIU Healthcare NW Training Partnership
The SEIU Healthcare NW Training Partnership (TP) delivers innovative training to more than 40,000 home care aides in Washington each year. Formed by a partnership between SEIU Healthcare 775NW and participating employers, including the State of Washington, its mission is to train and develop professional long-term care workers to deliver high quality care to older adults and people with disabilities who are living in the community. The Training Partnership opened in 2010 and is a nonprofit school that serves a statewide workforce and offers a wide curriculum of basic and continuing education.
The work environment at the Training Partnership is dynamic and challenging. We expect all employees:
- To be guided by our mission to deliver high quality training to long term care workers;
- To have a deep and passionate commitment to excellent customer service;
- To honor and respect the diversity of our employees, customers, and clients;
- To be good at listening, problem-solving, and anticipating others’ needs;
- To embrace and thrive in an unstructured environment of ongoing change;
- To strive to achieve the organization’s core competencies (attached); and
- To end each workday with a sense of accomplishment in meeting our mission.
Reporting to the Senior Director of Operations, the Director of Logistics manages a statewide network of contractors that deliver the full portfolio of classes in compliance with precise requirements of State law. The Director leads efforts to deliver training to more than 40,000 home care aides, who are dispersed throughout the State, in a manner to optimize resource utilization and access to classes. The workforce is very diverse and a significant proportion of these workers require training to be delivered in their native languages. Working with the training delivery contractors, the Director develops and directs a plan that balances the diverse needs of students, (i.e. foreign language classes, geographic distribution, and legal deadlines) within established budget targets The Director conducts ongoing assessments of all processes to find improvement opportunities to create cost efficiencies, drive consistency within the classroom, and improve quality.
- Analyze historical utilization and expense data to forecast class schedules and optimize class size, frequency schedule, and meet geographic and language needs of students within established budget targets;
- Develop innovative approaches to reaching students in remote areas of the State and/or serving students who need classes in their native languages;
- Manage and cultivate relationships with contracted training services providers and serve as the primary point of contact to resolve issues that arise;
- Direct contract compliance activities for timely reporting; adherence to DSHS requirements; classroom procedures and practices (including union time rules) and all other contract requirements;
- Enforce penalties for contract breaches as appropriate;
- Establish departmental policies to align stakeholders with the organization’s preferred outcomes;
- Direct materials fulfillment and warehousing operations;
- Oversee development of standard management reports that add precision to class scheduling and improve quality by incorporating key performance indicators such as seat occupancy rates, no shows, and cancellations;
- Deliver an array of special reports as requested by the Executive Director;
- Analyze operational data to identify trends affecting access and develop interventions to improve within budget targets; and
- Be accountable for tracking, managing, and meeting the Logistics Department budget.
Skills and Abilities
- Experience assessing data to identify key business indicators that drive results;
- Experience in a process improvement system where key performance indicators are continuously evaluated, redefined as needed, and process improvements implemented;
- Have the ability to identify trends from review of data and information that affect (or could affect) performance;
- Experience developing and managing budgets and achieving success with budget targets;
- Excellent communication and presentation skills before diverse audiences;
- Ability to work cross functionally within the organization and with a complex and diverse set of stakeholders;
- Experience leading teams to high level performance;
- Ability to articulate issues, consequences, and options for the executive leadership team;
- Be able to partner with contractors to achieve performance goals for the Training Partnership; and
- Proficient in Microsoft Office (with advanced Excel skills) SharePoint, Internet, websites, and browser.
Education / Experience
- Bachelor’s Degree in business (or equivalent subject)
- MBA is a plus
- 5 years of project management and/or business analysis
- 5 years of vendor or customer account management
Building Effective Teams
The leadership team of the TP/HBT is expected to develop and Build Effective Teams of diverse individuals. This leadership competency is demonstrated by actively recruiting good talent, supporting and motivating employees to achieve their best, and sharing skills and resources within the organization.
Diversity and Cultural Competency
Diversity embodies the ideas of acceptance and respect—understanding the uniqueness of each person and recognizing individual differences. Differences are typically along the dimensions of: race, ethnicity, gender, sexual orientation and identity, socio-economic status, language, physical disabilities, religious beliefs, political views, or other ideologies. Diversity must be valued before an organization can become culturally competent. Cultural Competency is a system in which the alignment of behaviors, attitudes, and policies allows organizations to perform more effectively and individuals to interact most respectfully. It is a dynamic state where continued learning and evolution are necessary to create a culturally competent environment. TP/HBT leaders are expected to model behaviors that will take the Training Partnership to the highest levels of performance in this competency.
Managerial Courage is the ability to lead a diverse group of personalities to meet the challenges of uncertainty, shifting priorities, and resource restraints. Managerial Courage is revealed when one defends an unpopular position, chooses what is right over what is expedient or popular, and addresses conflict or disagreement among colleagues and staff with constructive interventions.
Drive Mission and Vision
The TP/HBT leadership team believes and supports the organization’s Mission and Vision and respects how each department contributes to achieving success. They will drive achievements by aligning decisions about budget, resources, and priorities with Mission and Vision. They instill in staff the primacy of Mission and Vision and teach them how to drive towards their accomplishments.
Employees of TP/HBT are expected to display Accountabilityin their work. This competency is demonstrated by following through on commitments, taking initiative and ownership of projects, being responsive to deadlines, and being proactive.
Employees of TP/HBT are expected to display Agilityin their work. This competency is demonstrated by comfortably handling ambiguity and responding to changes with resilience and creativity.
Employees of the TP/HBT are expected to have a Customer Focus as they work with colleagues, vendors, students, and employers, and to understand that our customers are our purpose. This competency is demonstrated by full understanding and awareness of the Service Vision:
“At the Training Partnership and Health Benefits Trust, our customers are our purpose. Each is unique with individual needs. We focus on making sure that their needs are met by learning about them and from them. We respect them. We believe in them. And, because we want the best for them, we give our best. Each and every day, we strive to listen and not just hear, to anticipate, and to respond efficiently and with excellence.”
Employees of the TP/HBT are expected to display Interpersonal Effectiveness as they communicate and interact with their colleagues. This competency is demonstrated by showing an awareness of the interests, styles, and needs of others leading to productive relationships. Interpersonal Effectiveness is that quality of being able to: listen attentively; assess the situation; anticipate concerns and reactions; and achieve solutions that are respected by all.
The Training Partnership and the Health Benefits Trust values Personal Learning. This competency is demonstrated by taking initiative for one’s own learning and displaying a willingness to learn, and to support and facilitate learning in others.
Employees of the TP/HBT are expected to relish problem solving at every level within the organization. This competency is demonstrated by anticipating and heading off problems, and seeing them through to resolution. To demonstrate this competency employees are critical thinkers who embrace innovative solutions.