Sales Engineer - Eastern Region
Sales | Boston, MA, United States

Based in San Francisco, Crittercism is the world's first mobile app performance management (APM) solution that offers a real-time global view of app diagnostics and app crashes across iOS, Android, Windows Phone 8, Hybrid and HTML5 mobile web on over 800 million unique devices. The company's investors include Opus Capital, Shasta Ventures, and Google Ventures.

What You'll Be Doing

As an Crittercism Sales Engineer (SE), you’ll be the primary technical resource for the Regional Sales team. The Crittercism Sales Engineer is a critical piece of the Crittercism sales process. You will be responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for our products and services. Crittercism SEs must be able to answer technical questions from customers regarding Crittercism technology, features, solutions, applications as well as articulate Crittercism technology and product positioning to both business and technical users. You must be able to identify all technical issues of your assigned accounts to assure complete customer satisfaction through all stages of the sales process, and you must be able to establish and maintain strong relationships throughout the sales cycle with our customer's technical staff.

You must be able to demonstrate Crittercism’s products and services to customers on site, remotely via webinar sessions, and at field events such as conferences and trade shows. You must be willing to travel to visit prospects and customers, and to engage in on-site customer work when required. Experience responding to functional and technical elements of RFIs & RFPs is also important.

The ideal candidate will be intelligent, self-motivated and coachable with a proven track record in technical software sales and knowledge of technology. You should be comfortable working for a dynamic technical organization with a rapidly expanding customer base. You must possess strong presentation skills and be able to communicate clearly and professionally in emails, RFPs, and when submitting reports. You need to be organized and analytical, and be able to eliminate sales obstacles using creative and adaptive approaches. 


  • 3-5+ years relevant experience in selling and supporting software products to IT organizations
  • Strong written and verbal communication skills
  • Bachelor of Science degree in Computer Science or a related discipline
  • Experience with network architectures for mobile applications
  • Experience and familiarity with mobile applications, mobile architectures, APM products and services
  • Domain expertise with Android and IOS applications
  • Domain expertise with the application development lifecycle