Altiscale

Technical Client Solutions Architect (Engineer)

Engineering | Palo Alto, CA, United States

Technical Client Solutions Architect / Engineer

We're looking for highly motivated and entrepreneurial Technical Client Solutions Architect / Engineers focused on building and sustaining customer relationships while driving adoption of our platform by customers. The SE works very closely with sales to build long-term business relationships within “named” accounts, and then leads the customer onboarding process. A highly visible role, you will be responsible and have impact for closing transactions.

Responsibilities:

Play a Critical Role:
  • Become an expert in our product, the market and our competition
  • Work with Sales and the Product team to qualify and prioritize leads
  • Understand the customer's high-level business challenges and match Altiscale solutions to customer's business and technical requirements
  • Prepare proposals and respond to RFIs/RFPs by studying related customer documents; consulting with engineers, architects, and other technical personnel.
  • Present Altiscale value proposition, product, vision, strategy and roadmap to executives and technical management
  • Build long-term business relationships and become a trusted advisor within named accounts
  • Represent Altiscale at Industry events; maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Mentor other Technical Solution Engineers

Onboard Customers
  • Manage customers through evaluation and into production on the Altiscale service
  • Identify short-term and long-term issues that must be addressed; recommend options and courses of action; implement directives
  • Develop customer's staff by providing technical information and training.
  • Identify new customer projects for Altiscale solutions
  • Manage ongoing technical needs of strategic customers

Generate content and processes supporting customer onboarding
  • Develop evaluation guides, knowledge base articles and other documents intended to introduce new users to the Altiscale offering
  • Develop whitepapers and case studies and contrast our offering with others in the market
  • Prepare Sales Engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends

Desired Skills & Experience
  • Must have experience with several Hadoop ecosystem tools; for example Hive, Pig, R, Kettle, Hbase, Spark/Shark, Impala, HUE, Cascading, Solr, Mahout, Avro, RedShift
  • Must have start up DNA - experienced and comfortable with a lean, fast-paced environment. .. needing high energy, enthusiasm and initiative
  • Strong customer facing and relationship building skills. Ability to quickly understand technical concepts and architectural scenarios, and explain them to others concisely, in words and images. Have a knack to establish, influence and manage trusted relationships with senior technical leaders within companies
  • Exceptional organizational, project management and leadership skills, comfortable interacting with all levels of employees; must be able to champion an opinion or push back when necessary
  • Must be effective in working both independently and in a team setting. Solid project management skills and excel at managing multiple projects and priorities while remaining focused on quality and deadlines
  • Outstanding written and verbal communication skills; able to see and present 'the big picture' and offer solutions to make it better
  • Willing to travel as necessary
  • Bachelors in Computer Science or related field