Landmark Health

VP, General Manager, Buffalo

Operations | Buffalo, NY, United States

Company: Landmark Health
Role: VP, General Manager
Location: Buffalo, NY

Position Description

Backed with a significant capital commitment from Francisco Partners, a leading global private equity firm, Landmark Health is a high growth, entrepreneurial organization committed to improving healthcare for the highest acuity patients. Capitalizing on the inefficiencies, high costs, and low quality of care delivered to this population, Landmark works with health plans around the country to manage their sickest members on a fully at-risk basis. The company is built upon the core belief that a physician-led, patient-centric, and contextually relevant intervention plan is the key to driving meaningful impact at a population level. By integrating technology, a highly innovative care delivery model, and multidisciplinary clinical teams, Landmark delivers population health management capabilities at scale for the frailest, highest-acuity, most clinically complex segment of the population – the 3-5% of members that account for 20-30% of all national healthcare expenses annually.

Reporting to the Senior Vice President of Operations, the VP, General Manager oversees operations in a Landmark Health Market, working to ensure high quality patient care, excellence in client relations and meeting of all financial, operational, and quality metrics.

Candidate Responsibilities

  • Work closely with Business Development to foster and grow new business in the market, meeting overall company objectives and budgeted growth
  • Work with the Regional Medical Director, CMO, VP of Clinical Operations, and SVP of Operations to set utilization goals, operational and quality metrics, and oversee all of these metrics
  • Provide leadership to plan and execute adjustments to the clinical delivery model and operations to meet changing needs
  • Provide oversight for continuous quality improvement initiatives. Build and maintain positive relationships with health plan business and clinical counterparts
  • Coordinate with the Client Account Lead in managing health plan clients and delivering value. Assign Company clinical resources to meet stakeholders’ expectations—health plans, members, family members and Landmark colleagues
  • Oversee the delivery of high quality care to eligible health plan members
  • Assign clinical resources to meet operational needs
  • Collaborate with Medical Director, CMO, and VP of Clinical Operations to plan and execute initiatives to continuously improve the clinical delivery model
  • Set utilization targets that are consistent with business needs and operational and financial goals
  • Monitor utilization, operational metrics and quality metrics to achieve targeted objectives
  • Monitor all metrics to identify opportunities for process improvements and/or staff education to produce optimal outcomes
  • Assist Regional Medical Director to recruit and retain high quality clinical staff
  • Direct oversight of non-provider interdisciplinary team: nurse care managers, social workers, nutritionists, pharmacists, and care management assistants, including oversight of adherence to NCQA case management standards
  • Coach, mentor, and counsel mid-level clinical managers/supervisors/leads to meet expected performance levels
  • Work with Landmark providers, community based physicians, and other ancillary providers in the community to resolve issues and improve clinical programs
  • Promote the Landmark program in the local provider and health plan community, to foster growth of existing programs and develop new health plan relationships
  • Participate with senior management on special projects/initiatives
  • Provide local expertise in new business development
  • Other duties as assigned

Candidate Qualifications

  • Ten (10) years of administrative / management experience preferred in health care, preferably in the managed care setting
  • Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar
  • Superior reasoning, planning, and time management skills
  • Superior verbal and written communication skills
  • Superior telephone communication skills
  • Superior multi-tasking skills, detail oriented
  • Superior organization skills
  • Self-starter, proactive, works quickly and accurately
  • Professional demeanor
  • Ability to meet attendance requirements
  • Bachelor’s Degree in healthcare related field or business administration, Masters level a plus