Pre-Sales Systems Engineer - San Francisco Bay Area

Santa Clara, CA, United States

Job Type: Full-Time

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The Systems Engineer (SE) position at Silver Peak is responsible for overcoming and removing all technical barriers in the sales process. In this position you will work with a regional account manager to develop new business working directly with customers and partners. The SE role will require you to act as a trusted technical advisor who can effectively position the Silver Peak solution to help customers overcome WAN performance issues.

Position Details

Position: Systems Engineer
Department: Sales
Location: Santa Clara, CA
Reports To: SE Manager, Western US

Summary of Key Responsibilities

45 Percent
  • Sell to and persuade technical personnel at medium and large enterprises on the value of Silver Peak
  • Deliver pre-sales presentations and demonstrations to customers and partners
  • Support sales efforts through on-site meetings, group presentations and marketing activities
  • Manage and own all technical aspects of the sales cycle
45 Percent
  • Architect, install and configure the Silver Peak virtual and hardware appliances into customer environments for proof-of-concept and production deployments
  • Own the technical relationship with customers, partners and resellers through technical training, problem escalation and new feature requests
  • Maintain a strong market awareness and knowledge of competitive technologies to best position Silver Peak
10 Percent
  • Provide prompt feedback to and be ready to aid product management and engineering on future direction of the product
  • Travel to trade shows, marketing events and Silver Peak headquarters
  • Participate in discussion with marketing and engineering teams on new product introduction and provide feedback
 
Required Skills & Expertise

Networking
  • Ability to demonstrate a knowledge of networking protocols (TCP/IP, UDP)
  • Working experience with VLANs and IP subnetting
  • Knowledge and experience creating access control lists (ACLs) on routers and switches
  • Recent experience using the CLI on major router and switch vendors
  • Ability to present to an audience of mixed roles and technical abilities within an organization
  • Troubleshooting skills that include hands-on experience with the configuration of networking products
Servers, Storage and Virtualization
  • Working knowledge of the installation and configuration of virtual machines on major hypervisors (VMware, Hyper-V)
  • Knowledge of Storage Area Network (SAN) technology from leading vendors (EMC, Hitachi, NetApp, Dell)
  • Competent troubleshooting skills on the installation and configuration of hypervisors and operating systems
Software Skills
  • Microsoft Visio
  • Microsoft Office Suite (Power Point, Excel, Word)
  • Microsoft Windows, Apple OS X, Linux operating system experience
Other Skills and Requirements
  • Team player willing to help out peers and other teams within the company
  • Ability to present to a large audience or group of people
  • Internal drive and positive attitude to go above and beyond whenever necessary to compete and win business
  • Ability to travel to customers and partners for visits and installations. Occasional travel to Silver Peak HQ for training and team meetings
  • Prior small company experience
  • Ability to occasionally work nights and weekends around customer schedules
 
Required Education and Certification
  • BSCS or equivalent degree
  • 4+ years of experience as a pre-sales Systems/Sales Engineer
  • Technical certifications are a plus (VCP, CCNA, CCNP, CCIE, JNCP)
 
 

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