Permanent Full Time | Clinical/Health Management | Toronto, Ontario
As a Centric Health Medical Assessments Case Coordinator, reporting to the Team Lead, Client Services, you will be responsible and accountable for researching the specifics of potential referrals to ensure we can accept them for medical evaluation, screening for conflict of interest and advising the appropriate parties when this arises, scheduling the service(s) with our roster of medical and paramedical assessors, booking secondary service providers when necessary (e.g. transportation, interpretation), and creating the notifications to the referral source and claimant consistent with our Service Level Agreements (SLAs), as well as producing the relevant directives for the assessor(s).
Understanding of the Statutory Accident Benefit Schedule regarding auto accident legislation will be imperative. This role will appeal to candidates who thrive in a complex, dynamic and multi-tasking team environment. The position benefits from a person who is capable of meeting demanding timelines efficiently, ensures data accuracy and above all, shows superior customer service attributes.
• Strong customer service orientation
• Strong attention to detail and firm grasp of systems
• Excellent communication skills
• Mature and strong work ethic
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