Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.QUALIFICATIONS:
- Ability to:
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgement.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
- Previous experience as a Reservation Agent.
- Ability to suggestively sell.
- Ability to input and access information in the property management system/computers.
- Previous Springer/Miller experience preferred.