Technical Account Manager
Information Technology | Santa Monica, CA, United States

The Company
Delivering any data, anywhere, anytime, EdgeCast is the world's fastest and most reliable content delivery network. The company was founded in 2006 by technology entrepreneurs with years of experience building companies in the infrastructure, web services, and application delivery spaces. We built our global delivery network to provide the fastest, smartest content delivery on the planet.  And, according to the independent experts, we did exactly that - we consistently rank among the very best-performing CDNs in the industry. Having built customer-centric technology service companies in the past, outstanding service is in our blood.
The Gig
EdgeCast is looking for an experienced Technical Account Manger to provide a single point of contact for premier customers of EdgeCast Networks for all service related support matters. This would include problem management, follow through with internal teams along with providing customer focused training relating to EdgeCast products and services. The successful candidate will bring a deep industry understanding, as well as sophistication towards the resolution of issues for premier customers.
  • Provide support to premier customers for content delivery/web streaming solutions.
  • Provide technical expertise to premier customers and help address technical questions relating to CDN Caching and Streaming solutions.
  • Responsible for training of support teams of the premier customer from implementation of new customers to support of service issues within a CDN environment.
  • Responsible for creating training collateral for on-going training with customer teams.
  • Support internal teams on completing technical customer RFP.
  • Communicate technical processes and implementation details to internal and external teams, both in formal documentation and verbally.
  • Communicate account and project status with internal teams, including customer support and senior management.
The Skills
  • Previous experience within a Sales Engineering role or being a technical account manager.
  • Experience as a senior technical support representative handling internet protocol issues.
  • Broad, high-level knowledge of Internet architectures.
  • Experience with both Unix/Linux and Windows operating systems is required
  • Minimum 3 years of experience working with proxy servers and internet technologies
  • Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, HTTP Headers, Flash Media/Windows Media/Wowza, FTP, DNS, and other internet protocols
  • Proven ability to document and implement solutions involving HTTP and Stream Caching technologies, including Flash/Silverlight.
  • Technical leadership skills for supporting project management, and in managing projects with little supervision.
  • Excellent presentation and communication skills (written and verbal).
  • Experience and talented in customer-facing white board and WebEx presentations.
  • Proven success managing relationships with customers, vendors and staff.
  • Superior organizational and interpersonal skills.
  • Ability to creatively solve complex problems.
  • Requires travel – must have valid passport
The Attitude
  • Energetic and fast paced individual who thrives in a high growth, entrepreneurial environment
  • Organized and motivated team player, with the ability to manage multiple projects while paying close attention to detail
  • Highly responsible, self-motivated, and able to work with minimal supervision
  • Resource oriented persona with the ability to adapt to a constantly changing technical environment
  • Strong communication (both verbal and written) skills are a must
  • Ethical, fair and of high integrity