Elance-oDesk, Inc.
Deployment Manager
Client Success | Mountain View, CA

We are in the midst of a work revolution – quality work is moving online. And Elance is where the jobs are going. We’re building the infrastructure that capture clients and freelancers’ preferences and requirements, matching jobs with the best freelancers available, and maximizing the chance of great outcomes. And that’s where you come in.
Are you passionate about delivering a flawless customer experience and executing a world-class service delivery model? Are you motivated to make an impact in a high growth company? Elance is looking for a stellar Deployment Manager who will be responsible for enabling Elance’s most strategic accounts. You will be a part of the Enterprise Solutions team that delivers Elance’s solutions and will partner closely with the Client Success team to drive rapid adoption within these accounts.
In this role, you will:
  • Execute the deployment strategy to enable the Elance solution across multiple large accounts
  • Understand customer requirements, configure solutions and fulfill recruiting objectives
  • Train clients on how to maximize usage of the Elance platform
  • Manage all day-to-day client implementation needs
  • Proactively monitor customer activity and provide insights and solutions to drive use and improve satisfaction
  • Plan, execute and respond to key communication streams
To win in this role, you need:
  • 3+ yrs of experience in professional services or project management, particularly working with enterprise customers
  • Exceptional organizational and project management skills
  • Compelling passion for helping customers succeed
  • Creativity to develop solutions that meet client requirements
  • Motivation to self-start and execute with acute attention to detail
  • Ability to manage risks while anticipating needs and mitigating problems
  • Excellent verbal and written communication skills
  • High energy and a personality
  • BA/BS from a top school
About Elance
Come work where people say “Happy Monday” and actually mean it (seriously, no joke).

A funny thing happens when your job is putting mile-wide grins on the faces of online freelancers and the businesses who hire them. You start to smile a lot yourself, knowing you’re helping people live the dream and get great work done ASAP.

You see at Elance we’re not just creating a revolutionary place for businesses to find, hire and work with online freelancers. We’re also creating a fun place to work. And to keep the good times going strong we’re always looking for amazing people ready to help the world Work Differently™.

So check out our job openings in the Silicon Valley, San Francisco and Europe. Then join Elance as we change how the world works, and learn why around here TGIF means “This Gig Is Fantastic.”

Visit us at www.elance.com